Field & Customer Service personnel require immediate access to accurate product data 24 x 7 x 365. With visibility into the complete compiled product history including, but not limited to, as engineered, as manufactured, as shipped documentation including specifications, drawings, corrective actions, and technical manuals, service teams are able to ensure top quality service.
Timely notification to product line managers and engineering upon completion of field service engagement tasks enables communication and immediate action.
- Control the work planning and scheduling
- Record maintenance activities
- Capture and incorporate service requirements
- Track warranties
- And more…