ProductCenter PLM Support Services

A division of Essig PLM, SofTech Group’s ProductCenter Customer Support organization is comprised of dedicated team of PLM technical support engineers, consultants, and trainers who are ready to assist you, answer your questions, work with you on a consultancy basis, or meet your PLM training needs.

Contact Support

Phone: (978) 203-5151


ProductCenter Customer Support phone lines are staffed from 7:00 a.m. to 7:00 p.m. Eastern Time, except on national holidays. If you call outside of these hours or do not directly reach a PLM Customer Support Engineer, please leave a message, which will be promptly responded to during these hours of operation.

Our Help Desk hours are (Eastern Time):
7:00 am to 7:00 pm, Monday — Friday

Online Support

SofTech Group also provides PLM Web portal access for on demand PLM support. If you are a customer on support, simply register for an account and specify that you are a customer.  We will review your submission within 24 hours and grant you access accordingly. You may also e-mail us at:



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