ProductCenter

ProductCenter PLM Support Services

A division of Essig PLM, SofTech Group’s ProductCenter Customer Support organization is comprised of dedicated team of PLM technical support engineers, consultants, and trainers who are ready to assist you, answer your questions, work with you on a consultancy basis, or meet your PLM training needs.

Contact Support

Phone: (978) 203-5151

Email: productcenter-support@essigplm.com

ProductCenter Customer Support phone lines are staffed from 7:00 a.m. to 7:00 p.m. Eastern Time, except on national holidays. If you call outside of these hours or do not directly reach a PLM Customer Support Engineer, please leave a message, which will be promptly responded to during these hours of operation.

Our Help Desk hours are (Eastern Time):
7:00 am to 7:00 pm, Monday — Friday

Online Support

SofTech Group also provides PLM Web portal access for on demand PLM support. If you are a customer on support, simply register for an EssigPLM.com account and specify that you are a customer.  We will review your submission within 24 hours and grant you access accordingly. You may also e-mail us at: productcenter-support@essigplm.com

  • PRIVACY POLICY

    INFORMATION COLLECTION

    As part of offering and providing customizable and personalized services, in some instances Essig PLM uses a feature known as a cookie, a small data file that’s saved on your hard drive. Cookies cannot retrieve personal information from your computer. To participate in certain activities and to obtain certain services offered on this web site and by Essig PLM and its affiliates, you may be asked to provide varying amounts of personal information. Some information is mandatory while other information is discretionary.

    INFORMATION USE

    Essig PLM and its affiliates are committed to the principles inherent in the GDPR and particularly to the concepts of privacy by design, the right to be forgotten, consent and a risk-based approach. In addition we aim to ensure transparency with regard to the use of data and that any processing is fair, transparent and necessary for a specific purpose.  Essig and its affiliates strive to ensure data is accurate, kept up to date and removed when no longer necessary and securely stored.

    GDPR Compliance Statement

    Technology or business issues may require that this Privacy Policy be modified from time to time. Accordingly, Essig PLM reserves the right to change the policy as necessary. Any changes made in Essig PLM’s Privacy Policy will be reflected here. Please check this page periodically for updates.

    POLICY CHANGES

    Technology or business issues may require that this Privacy Policy be modified from time to time. Accordingly, Essig PLM reserves the right to change the policy as necessary. Any changes made in Essig PLM’s Privacy Policy will be reflected here. Please check this page periodically for updates.

    QUESTIONS?

    If you have any questions about this web site or the Essig PLM Privacy Policy, please contact us at info@essigplm.com.

    Essig PLM
    1 Tara Blvd, Suite 104
    Nashua, NH 03062
    info@essigplm.com
    Phone: (978) 203-5150